CANCELLATION POLICY
24 Hour Cancellation Policy at Bliss Hair Salons, Nottingham & Loughborough
Dear Guests
At Bliss Hair Salons in Loughborough & Nottingham your appointments are very important to us. Prior to each appointment, careful time and preparation is often needed by our team members, in order to give you the best possible service. We take your appointment as a verbal contract and it is reserved especially for you.
NOTICE of NEW DEPOSIT SYSTEM at Bliss Hair Salons
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Some unattended appointments are 3 hour cut & colour makeovers booked on a peak day – Saturday.
But most of all our team are paid for the services they do, so ultimately their pay for that week will be affected – This is their livelihood- because some of our clients are not attending their appointments they are losing out.
For this reason, we respectfully ask that if you are unable to attend your appointment, please contact us ASAP to avoid any charges.
Unfortunately because of a recent increase in unattended appointments – we have now introduced a deposit system. In one month recently £3,674 worth of booked appointments were unattended or cancelled at the last minute.
Cancellation Fees
Since our services are reserved for you personally, the following cancellation charges will apply:
A deposit will be required to secure your appointment.
If an appointment is cancelled with less than 24 hours’ notice then the full charge will apply or will be added to your next appointment bill and your deposit will be lost.
An unattended appointment will be classed as a ‘no show’ and the full charge will apply or will be added to your next appointment bill and your deposit will be lost.
Late Arrival Fees & Conditions
Please be aware that if you are unable to attend your appointment on time, you may have to wait for the next available stylist – the charge for the original stylist you booked in with will still apply.
The cancellation policy gives us the time to inform our standby guests of any availability and keeps our team members’ schedules filled. Our aim is to provide you with an excellent level of service and our policies help us to achieve this.
Thank you for your understanding & cooperation with the above. And a huge Thank You to our loyal clients that value our time & livelihood by attending their appointments.
THE BLISS TEAM
Please note: A skin test is required 48 hours prior to colour services. More info here
