Client Feedback Survey

How long have you been visiting Bliss? *

Which Bliss Salon do you visit? *

What first brought you to Bliss? *

What keeps you coming back? *

Your Experience

	Poor	Fair	Good	Very Good	Excellent
Welcome	PoorWelcome Poor	FairWelcome Fair	GoodWelcome Good	Very GoodWelcome Very Good	ExcellentWelcome Excellent
Consultation	PoorConsultation Poor	FairConsultation Fair	GoodConsultation Good	Very GoodConsultation Very Good	ExcellentConsultation Excellent
Results	PoorResults Poor	FairResults Fair	GoodResults Good	Very GoodResults Very Good	ExcellentResults Excellent
Service	PoorService Poor	FairService Fair	GoodService Good	Very GoodService Very Good	ExcellentService Excellent
Atmosphere	PoorAtmosphere Poor	FairAtmosphere Fair	GoodAtmosphere Good	Very GoodAtmosphere Very Good	ExcellentAtmosphere Excellent
Comfort	PoorComfort Poor	FairComfort Fair	GoodComfort Good	Very GoodComfort Very Good	ExcellentComfort Excellent
Cleanliness	PoorCleanliness Poor	FairCleanliness Fair	GoodCleanliness Good	Very GoodCleanliness Very Good	ExcellentCleanliness Excellent
Refreshments	PoorRefreshments Poor	FairRefreshments Fair	GoodRefreshments Good	Very GoodRefreshments Very Good	ExcellentRefreshments Excellent
Booking	PoorBooking Poor	FairBooking Fair	GoodBooking Good	Very GoodBooking Very Good	ExcellentBooking Excellent
Value	PoorValue Poor	FairValue Fair	GoodValue Good	Very GoodValue Very Good	ExcellentValue Excellent
Overall	PoorOverall Poor	FairOverall Fair	GoodOverall Good	Very GoodOverall Very Good	ExcellentOverall Excellent

What matters most to you? Please tick at least 3. *

Which of these appeals to you? Tick all that apply. *

YOUR THOUGHTS : The one thing Bliss should never change *

YOUR THOUGHTS : The one thing Bliss should improve *

YOUR THOUGHTS : If we invested in making Bliss even better, where should we focus first? *

Recommendation *

	Not Likely	Slightly Likely	Somewhat Likely	Very Likely	Extremely Likely
How likely are you to recommend Bliss?	Not LikelyHow likely are you to recommend Bliss? Not Likely	Slightly LikelyHow likely are you to recommend Bliss? Slightly Likely	Somewhat LikelyHow likely are you to recommend Bliss? Somewhat Likely	Very LikelyHow likely are you to recommend Bliss? Very Likely	Extremely LikelyHow likely are you to recommend Bliss? Extremely Likely

Tick How focus

Thank you for helping shape the future of Bliss. Please use the space below to tell us anything else.